Shipping & Returns

Shipping Policy (Domestic Only)

1. Shipping Coverage

   • We currently ship to addresses within the United States, including the 48 contiguous states.

   • Shipments to Alaska, Hawaii, Puerto Rico, and other U.S. territories may have extended delivery times and incur additional charges.

2. Shipping Estimates

   • Shipping and delivery timelines depend on item availability and the selected shipping method.

   • Estimated delivery dates will be provided during checkout based on carrier schedules and your location.

3. Carrier Terms & Responsibility

   • All orders are shipped FOB origin. This means ownership and risk transfer to the customer once the carrier picks up the shipment.

   • For oversize or freight shipments, delivery may require scheduled appointments or special equipment, and additional handling fees may apply.

4. Shipping Charges

   • Shipping rates are calculated at checkout and are primarily based on the total weight and dimensions of the products ordered.

   • Item weights and shipping classifications are listed on product detail pages and rounded up per carrier guidelines.

Returns Policy

1. Standard Returns (30 Days)

   • You may return most new, unused, and unopened items within 30 days of delivery for a full refund or credit.

   • A valid proof of purchase (order number or invoice) is required.

2. Return Shipping Costs

   • If the return is due to our error (e.g., incorrect item shipped or item damaged in transit), we will cover the cost of return shipping.

   • For all other returns, customers are responsible for return shipping costs. Returns must be shipped prepaid and insured via a trackable carrier.

3. Restocking Fees & Exceptions

   • Returns are subject to a 20% restocking fee.

   • Items that are marked as non-returnable or final sale at the time of purchase are not eligible for return.

4. Return Authorization Required

   • All returns must be authorized in advance. Please contact us to initiate a return and receive a Return Merchandise Authorization (RMA) number and instructions.

   • Returns without an RMA will not be accepted.

5. Refund Processing

   • Refunds are typically processed within four weeks of receiving your return. This includes:

     • 5–10 business days for transit back to our facility

     • 3–5 business days for inspection and approval

     • 5–10 business days for your financial institution to post the refund

   • In many cases, you may receive your refund sooner.

6. Defective or Damaged Products

   • If you receive a defective or damaged product, contact us within 5 business days of delivery.

   • We will arrange for return shipping and send a replacement or issue a refund in accordance with our warranty policy.